How to Place an Order With Us

The main details we'll need up front will be the dimensions and any shaping of the cushion(s) that you'd like made.
Any photos you can provide of the space are very helpful at this point.
Our Shapes and Measuring page offers pointers on measuring different shapes.

If you have ideas on the filling or fabric type / pattern you'd like to use, these details really help with speeding up the quoting process too.

If you'd like an idea of pricing before getting in touch, we have starting prices for our foam bench cushions here.
And for sofa-style cushions here.

We offer a wide range of fabric choices, filling options and finishes for your cushions, as well as methods of keeping your cushions in place.

If you'd like to peruse our fabrics, you can find our standard fabric collections here.
If you're after something specific, such as a velvet, or natural fibre fabric or something pet friendly, you can filter through all the options here.
We can also offer fabrics from a vast range of designers and suppliers, so please let us know if there's something specific you had in mind.
If you already have a fabric picked out, please do send over a link to it when first getting in touch. We're happy to use any new off the roll fabric.

Filling options can be found here.
We have a wide range from firm and supportive to soft and slouchy, with natural options as well as hard wearing foam filling.

Our standard finish options can be found here. We have a run down on features such as piping and button tufting. If you've spotted an interesting feature elsewhere you'd like to try for your project, do let us know. Becky's always up for a challenge!

And finally the range of methods of keeping your cushions where you want them are here. 

We're more than happy to talk you through the options if you're unsure what would work best for your project.

If you know what you're after - our Cushion Quote Request Form is the place to be.

If you're still looking to finalise the details or would just like to send an initial enquiry or message, we have a Contact Us page.

For any detailed quote requests or to send PDFs and images, our email address is info@sewversatile.co.uk

We aim to get an initial response back to you within 24 hours.
Our replies do sometimes end up in spam folders, so if you've not heard back from us it's worth having a peek in there.
 
This initial reply will outline our current lead time and give some example prices to help you decide if our service is right for you.
We may also ask clarifying questions to help us put an initial price together.

Once you've given us the go ahead for a quote, we may ask questions to double check various details, then we'll get cracking on putting a quote together for you.

As everything we make is entirely bespoke, this can take a couple more days, as we'll be fitting this in between getting sewing done. (Yes it's just Becky and Vik here, no admin person or AI doing our admin for us!)

We'll send out an email with a full quote as soon as we can. This message will contain either a starting price if you're not set on the materials for your project yet, or a firmer price if you've asked for specific fabrics, fills and finishes.

We're here to hand-hold you through the entire process from initial enquiry to the delivery of your project.

Getting the details ironed out before you're ready to order is of top importance to us, so we're very happy to answer as many or as few questions as you may have.

There are no stupid questions!

Once you're happy with an initial quote, we offer a free fabric sample service of up to 10 samples to help you get the right fabric.

We highly recommend getting some samples at this stage, as all device screens show colours differently.
Seeing the fabric(s) in the same lighting that the project will be placed in is a great way to check colours and fabric matches.

As we're a small set-up here, we order our samples directly from our various suppliers to you. Depending on the fabrics you'd like to see, you may get a few different envelopes through the post. 

Samples should, on average, take between 2-7 working days to get to you.
We'll check in after a week to make sure everything's arrived OK.

Once you're happy with all the details of your project and ready to go ahead, we'll send out a confirmation email which will lay out all the details of your order once placed. This email will be a thorough break down of the project to ensure we know exactly what to make for you and you know exactly what you're getting. We may send over a diagram or two to help clarify some design features or fabric orientation with this email.

This is the last point to get everything correct, so it's worth spending some time carefully reading through this email to check all the fine details, and letting us know if anything needs amending.

We ask for full payment up front for projects, which can be made through BACS transfer, or we will send out an email invoice to pay via our website. Payment through our website can be made on most major credit and debit cards. We also offer Klarna at check out if you wish to split the payment into monthly (or otherwise) chunks.

Fantastic! Thank you for ordering with us, it really does mean a lot.
Once you've OK'd everything in the confirmation email and sent through payment, your place is cemented in our work diary.

Depending on the lead time at the time of ordering (which will be outlined in the confirmation email), there will be a few weeks to a few months before we'll have everything ready (our lead times can vary between 3 weeks to 15 weeks depending on the time of year!).
During this time, we'll be in touch if we need any more info for the project, and equally, please do feel free to contact us if you have any questions or would like an update on the progress of your order. 

When we've got everything ready to go, we'll book your project in with a courier. Our usual couriers are DPD, UPS and FedEx.
Once we've done this we'll pop you over another email with details on the delivery, including tracking info. If you've given us dates that you plan on being away during, we'll avoid those for delivery. We'll pass on your email and contact phone number to the corier to help with delivery (unless you've asked us not to), so they should be in touch to help organise and keep you up to date on the final delivery date and time.

Once parcels have been collected from us, their progress is then out of our hands. However on the rare occasion that any issues do arise with the delivery, we'll do everything in our power to fix the problem. We make a point of only using couriers that we would want our own larger purchases shipped with and who have served us well in the past. We also cover the full cost of your project with courier insurance, just in case anything goes very wrong.

We hope that once your project is dropped off safely with you by the courier that you're happy with your purchase!

If you have any photos you'd like to send over, we always love to see them. Customer photos make for really useful content for our social media and website, so please do let us know if you'd be happy for us to use your images.

If you'd like to leave a review, Google Reviews is the best for us. And thank you!

We absolutely hope it's not the case, but if for any reason you're not happy with your project, please do get in touch ASAP, and we'll do our utmost to rectify any issues as best we can.

If you do buy from us, thank you again, so much. Being able to be self-employed and sew for a living has been a dream of Becky's for years (and Vik likes working from home!) It gives us both the freedom to stay healthy and enjoy life!